The Entire CareOne at Valley Team Truly Demonstrates The Five-Star Service Promise

It is only fitting on this Thanksgiving week that I send my deepest appreciation to the CareOne at Valley team, who cared diligently for my cousin over several weeks.

Having worked in health care, I know the stressors and I’m a tough advocate.  Your staff, from the women who answer the main number, to the individuals on the floor/front line, truly demonstrate the five-star service promise.

Most especially, my thanks goes out to the staff members who took such care to manage things when my cousin was there and to make sure his discharge went as smoothly as it could. His nurse, John, warmed my heart with his constant support and information and caring, and I hope I can have professionals like him on my team one day if I ever need it.

There are others who took my calls and filled me in when I was curious or concerned.  Please share these words with all of them.

These days, people hear far too many complaints and not enough thanks.

I am filled with gratitude.

— Eileen Korey Kaplan