How Do Social Workers Enhance A Patient’s Health Care Experience?

March is National Social Work Month. Founded by the National Association of Social Workers, this year’s theme, Social Work Paves The Way For Change, focuses on educating the public about how social workers make positive social changes and improve the lives of individuals and families. This is especially true for social workers in the health care community, whose patients and family members rely on them for vital support during challenging times.

CareOne social workers partner with hospital social workers to ensure a smooth transition from hospital to rehabilitation for every patient. “The Robert Wood Johnson social work team and CareOne are focused on providing a successful transition of care through collaboration and teamwork,” said Paul Hohenleitner, BSN, MBA, Administrative Director, Case Management at Robert Wood Johnson University Hospital.  “Social workers provide a unique blend of compassion and expansive knowledge of resources to support patients and families through this difficult transition in level of care.”

At CareOne, our social workers provide support to patients and their family members throughout the entire continuum of care. “Before a patient is even admitted to one of our facilities, a social worker reaches out to their family to find out as much as possible about the patient so we can make their stay more comfortable and home like,” said Mirlana Morris, MSW, CareOne Regional Director of Social Work and Quality Assurance.  “Our social workers provide highly personalized care to all of our patients, based on their likes and dislikes,” she explained. “For example, if a patient tells us they like to read the newspaper, we make sure they get the paper every day.”

Social workers not only coordinate the patient’s episode of care with both the patient and their interdisciplinary medical team, they also act as an advocate for patients and make sure all of their needs are met during their rehabilitation stay and when they return home. “Our social workers send a copy of each patient’s discharge packet to their primary care physician upon discharge to ensure that they are updated on the patient’s condition,” said Morris. “A good social worker also follows up with each patient when they return home to see how they are doing and to confirm that all of their home care needs are met and that any necessary medical equipment has been set up properly.”

For more information about our social work team and to schedule a tour of one of our centers, please visit or call 877-99-CARE1 (22731).